CPS Inc
PEO Ratings and Reviews
Overall Client Satisfaction Rating
StaffMarket Member for 23 years
http://www.cpspeo.com
5150 N 16th Street, Suite C253
Phoenix, AZ 85016
Operating in these 10 states
Client Retention For CPS Inc
- Of StaffMarket clients who selected CPS Inc and could have stayed at least 1 year, 100% did.
- Of StaffMarket clients who selected CPS Inc and could have stayed at least 2 years, 100% did.
- Of StaffMarket clients who selected CPS Inc and could have stayed at least 5 years, 100% did.
- Of StaffMarket clients who selected CPS Inc and could have stayed at least 10 years, 50% did.
Client Ratings and Reviews for CPS Inc (StaffMarket Verified)*
Only businesses who have registered with StaffMarket and engaged one of our member PEOs are invited to submit their ratings and comments. No trolls or bogus self promotion is allowed and all reviews have been verbally confirmed with our staff.
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JULIE DAVENPORT AND YULONDA (MICHAELS?) MAKE THIS COMPANY. BOTH RESPOND TO QUESTIONS AND ISSUES PROMPTLY. BOTH ANTICIPATE CHALLENGES BEFORE THEY HAPPEN AND ACT ACCORDINGLY. JULIE IS AN ABSOLUTE DELIGHT TO WORK WITH AND CPS IS BLESSED TO HAVE HER AS A LOYAL EMPLOYEE. BOTH JULIE AND YULONDA HAVE SUCCESSFULLY PREVENTED ME FROM SHOPPING COMPETITION FOR THE LAST FEW YEARS!!!
THE ONLY PERSON I EVER REALLY SPEAK WITH IS JULIE DAVENPORT. SHE ROCKS. I ALSO HAVE TO INCLUDE THAT SHE HAS BEEN OUR PAYROLL REPRESENTATIVE SINCE WE WENT WITH CPS. I APPRECIATE THE LACK OF TURN OVER AND I APPRECIATE THAT SHE HAS NEVER BEEN RE-ASSIGNED TO ANOTHER ACCOUNT THAT WOULD PULL HER AWAY FROM US. YULONDA IS ALSO VERY RESPONSIVE TO BENEFIT QUESTIONS AND NEEDS. SHE,TOO HAS BEEN THERE FROM DAY 1. I WOULD HAVE TO SAY CPS IS DOING SOMETHING RIGHT!
JULIE DAVENPORT IS AWESOME!! SHE COVERS FOR ME WHEN I MAKE A MISTAKE - GETS IT FIXED WITHOUT MY EMPLOYEE EVER KNOWING! I DO APPRECIATE HER! DONT LET HER LEAVE!
IT REALLY IS JULIE DAVENPORT THAT MAKES ME RANK EVERYTHING OUTSTANDING! I DONT REALLY INTERACT WITH ANYONE ELSE ON A REGULAR BASIS BUT JULIES ATTITUDE IS EXCEPTIONAL AND WORKING WITH HER IS A PLEASURE!!!
3 OF THE AREAS IN WHICH I PUT AVERAGE ARE BECAUSE I DONT REALLY USE THOSE SERVICES. JULIE DAVENPORT CONTINUES TO BE ABOVE AVERAGE IN SERVICE, FRIENDLINESS AND ACCURACY.
JULIE DAVENPORT MAKES THIS COMPANY GREAT.
I REALLY LIKE JULIE DAVENPORT - OUR PAYROLL SPECIALIST! SHE IS THE ONLY ONE THAT I HAVE CONSISTANT INTERACTION WITH AND SHE EXCEEDS MY EXPECTATIONS EVERY TIME!
I REALLY LIKE MY PAYROLL REPRESENTATIVE. ANY PROBLEMS THAT HAVE ARISEN HAVE BEEN SOLVED IN A TIMELY AND PROFESSIONAL MANNER. WE ALL MAKE MISTAKES - IT BOILS DOWN TO HOW WE FIX THEM!
CPS Inc - Types of clients NOT accepted (Work Comp Risk)
- No client type exclusions identified.
CPS Inc - HR Outsourcing Services Offered
Payroll Earnings
Time/Labor Data Collection
Payroll Reports
Employee Payment Method
Vacation and Sick Accrual
Internet Capability
HR
CPS Inc - Employee Benefits Offered
Health Insurance
Dental Plans
Prescription
Retirement Plans
Supplemental Insurance
Employee Discount Plans
Business Insurance
Note:
CPS Inc may offer HR Outsourcing services as a Professional Employer Organization (PEO) or by providing HR administrative services as an Administrative Services Organization (ASO) . Contact StaffMarket for assistance with the HR Outsourcing types and options available and to get PEO Quotes for your company. In addition some states require a PEO to be licensed. Review PEO and employee leasing licensing requirements. Search StaffMarket for more information about CPS Inc.
Notice:
The StaffMarket.com website provides a directory of information about companies operating in the Professional Employer Organization industry. The presence of any link or named company on this website or its affiliated sites does not imply any recommendation, approval or endorsement of CPS Inc or any listed companies. StaffMarket Services, LLC is not acting as a representative, agent, D/B/A or any responsible party of any third party companies appearing on this site. We are not CPS Inc.
As a condition of accessing this website and its affiliated sites, you agree to hold StaffMarket Services harmless from any claim that may arise from your use of any content embodied therein. Neither StaffMarket Services, LLC nor any party involved in the operation of this website and its affiliated sites, or their assigns, shall assume any responsibility for errors or omissions in the content therein or for damages, whether direct, indirect, incidental, or consequential, that may arise from the use of this website and affiliated sites under any circumstances.
Factors Affecting PEO Client Retention Rates
PEO client goes out of businessThe recession of 2006 through 2012 has forced many small and medium sized companies to close their doors. These recession casualties have caused the PEO retention rates to be reduced. New start-up companies often hire a PEO since they get turn key insurance HR administrative services. In general, start up companies have a high failure rate. According to this research only 43% of businesses started in 2005 were still in existence five years later. Since new businesses often hire a PEO, it can be inferred that any PEO with a five year retention rate over 43% is adding value and expertise that helps start up companies survive and prosper. Review the BLS failure rate for business startups. Some PEOs have specialized in construction and other high risk (for workers’ compensation insurance) industries. These PEOs have seen high client attrition due to the fact that their target client market has shrunk. In addition, geography also plays a role. Most PEOs cover only limited states and some states have been affected by the recession much more than others. For example, PEOs that specialize in construction in Florida have seen a high customer loss rate during the recession.
Client drops the PEOIn some cases the PEO client may become dissatisfied with the PEO service level or to changes in the PEO benefits plans. Although rare, some PEO have moved from group health insurance plans to individually underwritten plans and this has affected the health insurance costs for the client. I those cases the client may leave the PEO to engage a different PEO or go to a standard market health insurance plan.
PEO drops the clientIn other situations the PEO may drop the client if the client refuses to implement safety programs that keep work comp costs in check or fails to implement the recommended HR processes. PEOs work to keep insurance and employment risk costs in check and may terminate clients who do not assist with those objectives.
×About StaffMarket Verified Reviews
Since 1999, StaffMarket has assisted thousands of business owners find the best PEO for their needs. Each calendar quarter we poll each busineses to determine how satisfied they are with the PEO they have chosen. PEO clients rank their PEO from 1 - 5 on 6 categories:
Payroll Accuracy Payroll services are a critical part of the PEO value for a business. A PEO who makes errors with inaccurate payroll can be very frustrating for the PEO client and its employees. Payroll services are vital to cusomter satisfaction.
Service Center Responsiveness All PEOs have service centers that assist clients with a wide variety of HR services. PEO responsive ness to time critical subjects is important.
Workers Compensation Program Handling Workers' compensation claims and safety programs is an important part of the value of a PEO.
Health Insurance Plans For clients using the PEOs health plans, this is meant for clients to rate the overall health insurance offering and management for he plan they are getting throught their PEO.
HR Services The general satsifaction with the PEOs handling of the wide world of HR services.
Account Manager All PEOs will have an account manager assigned to their company.
Ratings scale are:
- 5 - Outstanding
- 4 - Above Average
- 3 - Average
- 2 - Below Average
- 1 - Poor.
Client also can submit general comments and feedback about their PEO vendor. StaffMarket only accepts reviews from businesses who we have confirmed are actual clients of the PEO. To maintain the validity of these PEO reviews, StaffMarket does not accept anonymous reviews and only businesses who have used StaffMarket are invited to submit reviews. If you have questions about any PEO you are considering, contact StaffMarket and one of our analysts will be glad to assist you.
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