Trinet Main Street
PEO Ratings and Reviews

Overall Client Satisfaction Rating

3.33 out of 5 with 12 client ratings

StaffMarket Member for 20 years

http://TriNet
Head Quarters

9000 Town Center Pkwy 9000 Town Center Pkwy
Lakewood Ranch, FL 34202

Information about Trinet Main Street

Strategic Outsourcing Inc, was known as SOI and was originally run by David Kirkland. SOI was sold to Trinet Group in 2014 and became a separate entity in the Trinet group of PEOs.


Operating in these 50 states

Coverage
No Coverage

Client Retention For Trinet Main Street


  • Of StaffMarket clients who selected Trinet Main Street and could have stayed at least 1 year, 85% did.
  • Of StaffMarket clients who selected Trinet Main Street and could have stayed at least 2 years, 70% did.
  • Of StaffMarket clients who selected Trinet Main Street and could have stayed at least 5 years, 30% did.
  • Of StaffMarket clients who selected Trinet Main Street and could have stayed at least 10 years, 17% did.

Client Ratings and Reviews for Trinet Main Street (StaffMarket Verified)*

Only businesses who have registered with StaffMarket and engaged one of our member PEOs are invited to submit their ratings and comments. No trolls or bogus self promotion is allowed and all reviews have been verbally confirmed with our staff.

Review by
10 years ago
Overall Rating 5

My survey response is the same on all criteria. We are very happy with the customer service, scope of services and reasonable cost. I am happy to recommend them to other nonprofits.

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Review by
11 years ago
Overall Rating 5

We have been with SOI for 6 months and everything has been great!

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Review by
13 years ago
Overall Rating 3

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Review by
13 years ago
Overall Rating 3

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Review by
14 years ago
Overall Rating 3

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Review by
14 years ago
Overall Rating 2

THE PRICE IS VERY GOOD, BUT THE QUALITY OF THEIR STAFF IS QUESTIONABLE. THEY OFTEN PROVIDE INACCURATE OR INCOMPLETE INFORMATION AND, EACH TIME WE HAVE A NEW QUESTION IT SEEMS LIKE WE HAVE TO RE-EDUCATE THEM ABOUT THE UNIQUE ASPECTS OF OUR BUSINESS.

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Review by
15 years ago
Overall Rating 3

THEY HAVE MADE SEVERAL ADMINISTRATIVE ERRORS THAT HAVE AFFECTED OUR PAYROLL AND PAYROLL PLANNING. THEY HAVE ALWAYS TAKEN CARE OF THE PROBLEM WHEN POINTED OUT, BUT THE ERRORS (WHICH HAVE CAUSED US PROBLEMS) SHOULD NOT HAVE BEEN MADE IN THE FIRST PLACE.

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Review by
15 years ago
Overall Rating 3

OUR ACCOUNT MANAGER HAS SCREWED A FEW THINGS UP THAT WE DID NOT DISCOVER UNTIL AFTER THE FACT. THE RESULT - EXTRA COSTS TO US. WE WERE ABLE TO EVENTUALLY GET THEM STRAIGHTENED OUT, BUT IT TOOK AN INORDINATE AMOUNT OF OUR STAFFS TIME AND ENERGY. NOT THE CALIBER OF SERVICE ID EXPECTED. I EXPECT SOI TO BE MUCH MORE PRO-ACTIVE IN ADDRESSING OUR HR NEEDS, RATHER THAN REACTIVE.

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Review by
16 years ago
Overall Rating 3

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Review by
16 years ago
Overall Rating 3

ALL OF SOIS STAFF ARE VERY RESPONSIVE. HOWEVER, THEY HAVE SO MANY DIFFERENT PEOPLE WORKING ON OUR ACCOUNT THAT WE HAVE TO RE-EXPLAIN OUR UNIQUE ORGANIZATIONAL STRUCTURE AND NEEDS EVERY TIME WE NEED ADVICE OR HELP WITH A NEW AREA. THIS IS TIME-CONSUMING AND FRUSTRATING.

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Review by
16 years ago
Overall Rating 3

DUE TO BAD INFORMATION GIVEN TO US BY OUR SOI REP, WE CAUSED US TO SIGN UP FOR A PROGRAM THAT WE CANNOT AFFORD. WE ARE DISAPPOINTED THAT SOI PLACED US IN THIS SITUATION AND MADE IT DIFFICULT FOR US TO RESOLVE.

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Review by
16 years ago
Overall Rating 4

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Trinet Main Street - Types of clients NOT accepted (Work Comp Risk)

  • 111110 - Soybean farming, field and seed production
  • 111120 - Canola farming, field and seed production
  • 111120 - Flaxseed farming, field and seed production
  • 111120 - Mustard seed farming, field and seed production
  • 111120 - Oilseed farming (except soybean), field and seed production
  • 111120 - Rapeseed farming, field and seed production
  • 111120 - Safflower farming, field and seed production
  • 111120 - Sesame farming, field and seed production
  • 111120 - Sunflower farming, field and seed production
  • 111130 - Bean farming, dry, field and seed production
  • 111130 - Cowpea farming, dry, field and seed production
  • See More Client Type Exclusions

Trinet Main Street - HR Outsourcing Services Offered

Offered
Not Offered

Payroll Earnings

  • Piecework
  • Commissioned
  • Tipped

Time/Labor Data Collection

  • Time clocks
  • Service Center Labor Reporting
  • POS Terminal/Cash Register

Payroll Reports

  • Job Costing Report
  • Custom Spreadsheet Costing
  • Payroll Reports Export
  • Certified Payroll Report
  • Employee Expense Reimbursement
  • Departmental Costing

Employee Payment Method

  • Direct Deposit Payroll
  • Debit Cards
  • Cash payroll payment

Vacation and Sick Accrual

  • Vacation Accrual
  • Vacation Carryover
  • Vacation Available Balance
  • Sick Leave Accrual
  • Sick Leave Carryover
  • Sick Leave Available Balance

Internet Capability

  • On-line Payroll Reports
  • Internet Employee Address Changes
  • Internet W4 Exemption Changes
  • Internet Labor Reporting - Employee
  • Internet Payroll Approval - Manager
  • On-line Benefits Enrollment

HR

  • Local HR Presence
  • Employee Handbooks
  • New Hire Drug Testing
  • Random Drug Testing
  • Pre-Employment Background Checks
  • Sexual Harassment Prevention Training
  • Employment Discrimination Training
  • Employment Confirmation to Third Parties
  • Regulatory Compliance Guidance
  • Performance Evaluations Assistance
  • Employee Recruitment
  • Employee Certification Administration
  • EPLI
  • Support for Spanish Speakers
  • Tuition Assistance
  • Pre-paid Legal
  • Employee Assistance
  • Technical Training
  • Management Development Programs
  • Pre-Employment Testing
  • Dispute Resolution
  • Outplacement Assistance
  • Salary Guidelines
  • Job Description Development
  • Financial Planning
  • Interviewing
  • Employee Wellness

Trinet Main Street - Employee Benefits Offered

Offered
Not Offered

Health Insurance

  • Medical HMO
  • Medical PPO
  • Medical POS

Dental Plans

  • Dental HMO
  • Dental PPO

Prescription

  • Prescription Card

Retirement Plans

  • Defined Contribution Pension
  • 401K- Employee
  • 401K - Employer Match
  • 401K Bonus
  • IRA

Supplemental Insurance

  • Vision
  • Term Life-Employee
  • AD&D-Employee
  • FSA-Employee
  • FSA-Dependents
  • LTD
  • STD

Employee Discount Plans

  • Credit Union
  • Car Rental Discount
  • Buying Club
  • Health Club
  • Travel Discount
  • Movie Tickets
  • Amusement Parks

Business Insurance

  • P&C

Note:
Trinet Main Street may offer HR Outsourcing services as a Professional Employer Organization (PEO) or by providing HR administrative services as an Administrative Services Organization (ASO) . Contact StaffMarket for assistance with the HR Outsourcing types and options available and to get PEO Quotes for your company. In addition some states require a PEO to be licensed. Review PEO and employee leasing licensing requirements. Search StaffMarket for more information about Trinet Main Street.

Notice:

The StaffMarket.com website provides a directory of information about companies operating in the Professional Employer Organization industry. The presence of any link or named company on this website or its affiliated sites does not imply any recommendation, approval or endorsement of Trinet Main Street or any listed companies. StaffMarket Services, LLC is not acting as a representative, agent, D/B/A or any responsible party of any third party companies appearing on this site. We are not Trinet Main Street.

As a condition of accessing this website and its affiliated sites, you agree to hold StaffMarket Services harmless from any claim that may arise from your use of any content embodied therein. Neither StaffMarket Services, LLC nor any party involved in the operation of this website and its affiliated sites, or their assigns, shall assume any responsibility for errors or omissions in the content therein or for damages, whether direct, indirect, incidental, or consequential, that may arise from the use of this website and affiliated sites under any circumstances.

Factors Affecting PEO Client Retention Rates
PEO client goes out of business

The recession of 2006 through 2012 has forced many small and medium sized companies to close their doors. These recession casualties have caused the PEO retention rates to be reduced. New start-up companies often hire a PEO since they get turn key insurance HR administrative services. In general, start up companies have a high failure rate. According to this research only 43% of businesses started in 2005 were still in existence five years later. Since new businesses often hire a PEO, it can be inferred that any PEO with a five year retention rate over 43% is adding value and expertise that helps start up companies survive and prosper. Review the BLS failure rate for business startups. Some PEOs have specialized in construction and other high risk (for workers’ compensation insurance) industries. These PEOs have seen high client attrition due to the fact that their target client market has shrunk. In addition, geography also plays a role. Most PEOs cover only limited states and some states have been affected by the recession much more than others. For example, PEOs that specialize in construction in Florida have seen a high customer loss rate during the recession.

Client drops the PEO

In some cases the PEO client may become dissatisfied with the PEO service level or to changes in the PEO benefits plans. Although rare, some PEO have moved from group health insurance plans to individually underwritten plans and this has affected the health insurance costs for the client. I those cases the client may leave the PEO to engage a different PEO or go to a standard market health insurance plan.

PEO drops the client

In other situations the PEO may drop the client if the client refuses to implement safety programs that keep work comp costs in check or fails to implement the recommended HR processes. PEOs work to keep insurance and employment risk costs in check and may terminate clients who do not assist with those objectives.

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About StaffMarket Verified Reviews

Since 1999, StaffMarket has assisted thousands of business owners find the best PEO for their needs. Each calendar quarter we poll each busineses to determine how satisfied they are with the PEO they have chosen. PEO clients rank their PEO from 1 - 5 on 6 categories:

Payroll Accuracy
Payroll services are a critical part of the PEO value for a business. A PEO who makes errors with inaccurate payroll can be very frustrating for the PEO client and its employees. Payroll services are vital to cusomter satisfaction.

Service Center Responsiveness
All PEOs have service centers that assist clients with a wide variety of HR services. PEO responsive ness to time critical subjects is important.

Workers Compensation Program
Handling Workers' compensation claims and safety programs is an important part of the value of a PEO.

Health Insurance Plans
For clients using the PEOs health plans, this is meant for clients to rate the overall health insurance offering and management for he plan they are getting throught their PEO.

HR Services
The general satsifaction with the PEOs handling of the wide world of HR services.

Account Manager
All PEOs will have an account manager assigned to their company.


Ratings scale are:

  • 5 - Outstanding
  • 4 - Above Average
  • 3 - Average
  • 2 - Below Average
  • 1 - Poor.

Client also can submit general comments and feedback about their PEO vendor. StaffMarket only accepts reviews from businesses who we have confirmed are actual clients of the PEO. To maintain the validity of these PEO reviews, StaffMarket does not accept anonymous reviews and only businesses who have used StaffMarket are invited to submit reviews. If you have questions about any PEO you are considering, contact StaffMarket and one of our analysts will be glad to assist you.

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