Trinet Passport
PEO Ratings and Reviews

Overall Client Satisfaction Rating

3.91 out of 5 with 35 client ratings

StaffMarket Member for 22 years

http://www.trinet.com
Head Quarters

One Park Place Suite 600
Dublin, CA 94568


Operating in these 50 states

Coverage
No Coverage

Client Retention For Trinet Passport


  • Of StaffMarket clients who selected Trinet Passport and could have stayed at least 1 year, 88% did.
  • Of StaffMarket clients who selected Trinet Passport and could have stayed at least 2 years, 68% did.
  • Of StaffMarket clients who selected Trinet Passport and could have stayed at least 5 years, 40% did.
  • Of StaffMarket clients who selected Trinet Passport and could have stayed at least 10 years, 37% did.

Client Ratings and Reviews for Trinet Passport (StaffMarket Verified)*

Only businesses who have registered with StaffMarket and engaged one of our member PEOs are invited to submit their ratings and comments. No trolls or bogus self promotion is allowed and all reviews have been verbally confirmed with our staff.

Review by
3 years ago
Overall Rating 5

We're very happy with Trinet! THank you for recommending them to us. The only one gripe I have is that the health insurance rates went up 10% before the end of year #1 and now they're goign up another 20% for the next year starting in October.

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
4 years ago
Overall Rating 5

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
4 years ago
Overall Rating 2

Their NEW and IMPROVED platform is HORRIBLE - extremely UNUSER FRIENDLY and constantly LOCKS UP or IS UNAVAILABLE due to maintenance

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
4 years ago
Overall Rating 2

Their staff has not been overly helpful and website for payroll processing is EXTREMELY UNUSER FRIENDLY - what should take less than 5 minutes to complete takes almost 45 minutes which DOES NOT INCLUDE TIME required for multiple attempts since I CONSTANTLY get "error - update in process, please try again later"

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
10 years ago
Overall Rating 5

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
10 years ago
Overall Rating 5

I love the team I am working with. All very responsive and assisting with things when asked.

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
13 years ago
Overall Rating 2

HAVE HAD ONE PROBLEM AFTER ANOTHER WITH GEVITY; I AM VERY DISAPPOINTED WITH THEM AT THIS TIME.

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
14 years ago
Overall Rating 3

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
14 years ago
Overall Rating 5

CHANGING TO GEVITY WAS THE BEST MOVE WE MADE. WE ARE VERY PLEASED WITH THEIR SERVICE AND UNDERSTANDING OF THE SMALL BUSINESSES.

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
14 years ago
Overall Rating 5

WE HAVE BEEN VERY PLEASED WITH GEVITYS SUPPORT AND SERVICES. THEY UNDERSTAND THE NUANCES OF SMALL BUSINESSES AND WORK WITH US IN THAT REGARD.

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
14 years ago
Overall Rating 4

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
14 years ago
Overall Rating 4

WE ARE NOT USING GEVITYS BENEFIT PROGRAMS SO THE RATING OF AVERAGE SHOULD BE A "N/A". OVERALL, WE ARE PLEASED WITH GEVITYS SERVICE.

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
14 years ago
Overall Rating 5

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
14 years ago
Overall Rating 4

LOTS OF PEOPLE TRYING TO DO A LOT OF TASKS; NEED TO GET STREAMLINED FOCUS TO ADDRESS THE NEW CLIENT. KEEP THEM IN YOUR HANDS UNTIL THEY NO LONGER HAVE QUESTIONS.

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
14 years ago
Overall Rating 2

GEVITY APPEARS TO BE STRUGGLING AND HAS HAD LAY-OFFS. WE ARE MOVING SERVICES AS SOON AS WE CAN.

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
15 years ago
Overall Rating 5

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
15 years ago
Overall Rating 4

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
16 years ago
Overall Rating 3

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
16 years ago
Overall Rating 5

ACCOUNT REP IS VERY RESPONSIBLE AND EASY TO GET A HOLD OF.

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
16 years ago
Overall Rating 2

AT THIS POINT I HAVE NOTHING GOOD TO SAY ABOUT GEVITY. THEIR SERVICE IS POOR. WE CHANGED OUR REPRESENTATIVE RECENTLY AND IT HAS GONE FROM MARGINAL TO INTOLERABLE. THEY HAVE INCREASED THE RATES DRASTICALLY FOR HEALTHCARE BENEFITS (~+60%) AND ARE OFFERING LESS CHOICES THAN PREVIOUSLY. IF THERE IS ANY WAY THAT WE COULD CHANGE IMMEDIATELY I WOULD DO IT.

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
16 years ago
Overall Rating 4

I NO LONGER AM USING GEVITY AS OF THE 1ST OF JAN. I WAS NOT UTILIZING ENOUGH OF THEIR SERVICES.

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
16 years ago
Overall Rating 4

JONATHAN STECKLER IS NO LONGER WITH FOOD INNOVATIONS, PLEASE REFER ALL COMMUNICATIONS TO C.O.O. Z. ZACKARY ZIAKAS ZZIAKAS@FOODINNO.COM

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
16 years ago
Overall Rating 4

WE ENJOY WORKING WITH GEVITY. A VERY PROFESSIONAL FIRM.

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
17 years ago
Overall Rating 4

WEVE ONLY PROCESSED 2 PAYROLLS WITH GEVITY THUS FAR. EVERYTHING SEEMS TO BE GOING OK. DIRECT DEPOSIT IS TAKING LONGER THAN WE THOUGHT. MEDICAL BENEFITS ARE A BIT COSTLY AND NOT THE RICHEST PLAN, BUT THEY ARE AVERAGE.

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
17 years ago
Overall Rating 5

I AM VERY PLEASED WITH GEVITY. THEY DO NOT OFFER HEALTH INSURANCE, IT COMES FROM AN OUTSIDE SOURCE.

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
17 years ago
Overall Rating 5

TOTALLY SATISFIED WITH GEVITY SUCH A DIFFERENCE FROM ADMINISTAFF.

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
17 years ago
Overall Rating 5

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
17 years ago
Overall Rating 2

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
17 years ago
Overall Rating 1

IT HAS BEEN A VERY DISAPPOINTING AND FRUSTRATING EXPERIENCE. I STRUGGLE TO GET ANSWERS AFTER I HAVE REVIEWED THE PAYROLL WITH A FINE TOOTH COMB. HAVE HAD ERRORS FROM DAY ONE AND STILL HAVE ONE ISSUE YET TO RESOLVE. PEOPLE ARE FRIENDLY, WILLING TO HELP, COOPERATIVE; JUST NEED A LITTLE MORE EXPERTISE AND ACCURACY. FEEL VERY BAD THAT I COULD NOT HONESTLY RECOMMEND THEM TO ANYONE.

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
17 years ago
Overall Rating 5

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
18 years ago
Overall Rating 5

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
18 years ago
Overall Rating 5

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
18 years ago
Overall Rating 5

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
19 years ago
Overall Rating 3

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Review by
19 years ago
Overall Rating 3

  • Payroll Rating
  • Service Rating
  • Work Comp Program Rating
  • Health Insurance and Employee Benefits Rating
  • Human Resources Services Rating
  • Account Manager Rating

Trinet Passport - Types of clients NOT accepted (Work Comp Risk)

  • 111110 - Soybean farming, field and seed production
  • 111120 - Canola farming, field and seed production
  • 111120 - Flaxseed farming, field and seed production
  • 111120 - Mustard seed farming, field and seed production
  • 111120 - Oilseed farming (except soybean), field and seed production
  • 111120 - Rapeseed farming, field and seed production
  • 111120 - Safflower farming, field and seed production
  • 111120 - Sesame farming, field and seed production
  • 111120 - Sunflower farming, field and seed production
  • 111130 - Bean farming, dry, field and seed production
  • 111130 - Cowpea farming, dry, field and seed production
  • See More Client Type Exclusions

Trinet Passport - HR Outsourcing Services Offered

Offered
Not Offered

Payroll Earnings

  • Piecework
  • Commissioned
  • Tipped

Time/Labor Data Collection

  • Time clocks
  • Service Center Labor Reporting
  • POS Terminal/Cash Register

Payroll Reports

  • Job Costing Report
  • Custom Spreadsheet Costing
  • Payroll Reports Export
  • Certified Payroll Report
  • Employee Expense Reimbursement
  • Departmental Costing

Employee Payment Method

  • Direct Deposit Payroll
  • Debit Cards
  • Cash payroll payment

Vacation and Sick Accrual

  • Vacation Accrual
  • Vacation Carryover
  • Vacation Available Balance
  • Sick Leave Accrual
  • Sick Leave Carryover
  • Sick Leave Available Balance

Internet Capability

  • On-line Payroll Reports
  • Internet Employee Address Changes
  • Internet W4 Exemption Changes
  • Internet Labor Reporting - Employee
  • Internet Payroll Approval - Manager
  • On-line Benefits Enrollment

HR

  • Local HR Presence
  • Employee Handbooks
  • New Hire Drug Testing
  • Random Drug Testing
  • Pre-Employment Background Checks
  • Sexual Harassment Prevention Training
  • Employment Discrimination Training
  • Employment Confirmation to Third Parties
  • Regulatory Compliance Guidance
  • Performance Evaluations Assistance
  • Employee Recruitment
  • Employee Certification Administration
  • EPLI
  • Support for Spanish Speakers
  • Tuition Assistance
  • Pre-paid Legal
  • Employee Assistance
  • Technical Training
  • Management Development Programs
  • Pre-Employment Testing
  • Dispute Resolution
  • Outplacement Assistance
  • Salary Guidelines
  • Job Description Development
  • Financial Planning
  • Interviewing
  • Employee Wellness

Trinet Passport - Employee Benefits Offered

Offered
Not Offered

Health Insurance

  • Medical HMO
  • Medical PPO
  • Medical POS

Dental Plans

  • Dental HMO
  • Dental PPO

Prescription

  • Prescription Card

Retirement Plans

  • Defined Contribution Pension
  • 401K- Employee
  • 401K - Employer Match
  • 401K Bonus
  • IRA

Supplemental Insurance

  • Vision
  • Term Life-Employee
  • AD&D-Employee
  • FSA-Employee
  • FSA-Dependents
  • LTD
  • STD

Employee Discount Plans

  • Credit Union
  • Car Rental Discount
  • Buying Club
  • Health Club
  • Travel Discount
  • Movie Tickets
  • Amusement Parks

Business Insurance

  • P&C

Note:
Trinet Passport may offer HR Outsourcing services as a Professional Employer Organization (PEO) or by providing HR administrative services as an Administrative Services Organization (ASO) . Contact StaffMarket for assistance with the HR Outsourcing types and options available and to get PEO Quotes for your company. In addition some states require a PEO to be licensed. Review PEO and employee leasing licensing requirements. Search StaffMarket for more information about Trinet Passport.

Notice:

The StaffMarket.com website provides a directory of information about companies operating in the Professional Employer Organization industry. The presence of any link or named company on this website or its affiliated sites does not imply any recommendation, approval or endorsement of Trinet Passport or any listed companies. StaffMarket Services, LLC is not acting as a representative, agent, D/B/A or any responsible party of any third party companies appearing on this site. We are not Trinet Passport.

As a condition of accessing this website and its affiliated sites, you agree to hold StaffMarket Services harmless from any claim that may arise from your use of any content embodied therein. Neither StaffMarket Services, LLC nor any party involved in the operation of this website and its affiliated sites, or their assigns, shall assume any responsibility for errors or omissions in the content therein or for damages, whether direct, indirect, incidental, or consequential, that may arise from the use of this website and affiliated sites under any circumstances.

Factors Affecting PEO Client Retention Rates
PEO client goes out of business

The recession of 2006 through 2012 has forced many small and medium sized companies to close their doors. These recession casualties have caused the PEO retention rates to be reduced. New start-up companies often hire a PEO since they get turn key insurance HR administrative services. In general, start up companies have a high failure rate. According to this research only 43% of businesses started in 2005 were still in existence five years later. Since new businesses often hire a PEO, it can be inferred that any PEO with a five year retention rate over 43% is adding value and expertise that helps start up companies survive and prosper. Review the BLS failure rate for business startups. Some PEOs have specialized in construction and other high risk (for workers’ compensation insurance) industries. These PEOs have seen high client attrition due to the fact that their target client market has shrunk. In addition, geography also plays a role. Most PEOs cover only limited states and some states have been affected by the recession much more than others. For example, PEOs that specialize in construction in Florida have seen a high customer loss rate during the recession.

Client drops the PEO

In some cases the PEO client may become dissatisfied with the PEO service level or to changes in the PEO benefits plans. Although rare, some PEO have moved from group health insurance plans to individually underwritten plans and this has affected the health insurance costs for the client. I those cases the client may leave the PEO to engage a different PEO or go to a standard market health insurance plan.

PEO drops the client

In other situations the PEO may drop the client if the client refuses to implement safety programs that keep work comp costs in check or fails to implement the recommended HR processes. PEOs work to keep insurance and employment risk costs in check and may terminate clients who do not assist with those objectives.

×
About StaffMarket Verified Reviews

Since 1999, StaffMarket has assisted thousands of business owners find the best PEO for their needs. Each calendar quarter we poll each busineses to determine how satisfied they are with the PEO they have chosen. PEO clients rank their PEO from 1 - 5 on 6 categories:

Payroll Accuracy
Payroll services are a critical part of the PEO value for a business. A PEO who makes errors with inaccurate payroll can be very frustrating for the PEO client and its employees. Payroll services are vital to cusomter satisfaction.

Service Center Responsiveness
All PEOs have service centers that assist clients with a wide variety of HR services. PEO responsive ness to time critical subjects is important.

Workers Compensation Program
Handling Workers' compensation claims and safety programs is an important part of the value of a PEO.

Health Insurance Plans
For clients using the PEOs health plans, this is meant for clients to rate the overall health insurance offering and management for he plan they are getting throught their PEO.

HR Services
The general satsifaction with the PEOs handling of the wide world of HR services.

Account Manager
All PEOs will have an account manager assigned to their company.


Ratings scale are:

  • 5 - Outstanding
  • 4 - Above Average
  • 3 - Average
  • 2 - Below Average
  • 1 - Poor.

Client also can submit general comments and feedback about their PEO vendor. StaffMarket only accepts reviews from businesses who we have confirmed are actual clients of the PEO. To maintain the validity of these PEO reviews, StaffMarket does not accept anonymous reviews and only businesses who have used StaffMarket are invited to submit reviews. If you have questions about any PEO you are considering, contact StaffMarket and one of our analysts will be glad to assist you.

×
Which PEO is the right fit for your company? Let's find out.